At LeonBarlow.com, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help! Please review our returns policy below to ensure a smooth and hassle-free process.
1. Return Timeframe
- Items can be returned within 7 days of delivery.
2. Return Conditions
- Items must be unopened, in their original packaging, and in the same condition as received.
- Personalised or made-to-order items cannot be returned.
3. Return Shipping
- Customers are responsible for return shipping costs.
- We highly recommend using a tracked and insured shipping method to ensure your item reaches us safely.
4. Refund Options
We offer:
- Full refunds to your original payment method.
- Store credit for future purchases.
- Exchanges for a different item (if available).
5. Restocking Fee
- A 10% restocking fee will be deducted from all refunds.
6. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately with clear photos of the issue.
- Once approved, we’ll guide you through the return process.
7. How to Start a Return
- Email us at returns@leonbarlow.com with your order number and reason for the return.
- Our team will provide you with the return address and instructions.
- Refunds will be issued upon receipt and inspection of the returned goods.
8. International Returns
- We do not accept international returns at this time.
9. Additional Notes
- Items must be returned to us directly, as our suppliers do not process returns.
If you have any questions or concerns, feel free to reach out. We’re here to help!